Login Problems: The Score

Login Problems: The Score

Troubleshooting Login Issues: The Score

If you are having trouble logging in to The Score, there could be a few reasons why.
Here are some different things you can try. Follow the order of this Knowledge Base article to try the "easiest" solutions, first.

1.  Quit and restart your browser.

Closing all browser windows may help re-establish a connection to The Score portal and improve browser performance.
  1. Windows PC: click the X icon in the top right corner of the browser window.
  2. Mac: click "Command+Q" to quit your browser windows.
Restart your browser and try to login again.
The link you were sent in the "Your Results are Ready" email will bring you to the correct page for The Score and auto-complete the information in the Portal ID box.
The correct link for The Score is: https://www.amplitudesurvey.com/portal/#1416278
Ensure that the Portal ID box contains the number: 1416278

3.  Ensure you are using the correct login information.

Check to ensure that you are using the correct login information that was issued to you in the "Your Results are Ready" email.

1.  Use the Login provided to you in the "Your Results are Ready" email.
Your login is not your email address.
2.  The initial password provided to you in the "Your Results are Ready" email is only valid to login for the first time. You will be asked to choose a new password the first time you log in. If you have already logged in to The Score and forgotten the new password you chose, please click here follow these instructions to reset your password.

4.  Login with a Private Browsing/Incognito/Private Mode Browser Window.

Using a Private or Incognito browsing window will ignore any previous sessions or settings. Try launching a Private/Incognito or Private browsing window using the steps below that are specific to your browser, and then try logging in using the steps above.

Google Chrome

The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS).

Another way is to click on the menu on the upper right – the three vertical dots –  and select New Incognito Window from the list.


When you open an Incognito Window, you'll see this indicator in the top corner:


Microsoft Edge

Use the combination of Ctrl-Shift-N (Windows) or Command-Shift-N (macOS) to open an InPrivate window.

Or, click on the menu at the upper right – it's three dots arranged horizontally – and choose New InPrivate window from the menu.



When you've opened an InPrivate window, you'll see:


Firefox

A private browsing window can be opened using the keyboard combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

Alternately, a private window will open from the menu at the upper right of Firefox — click the three short horizontal lines — and select New Private Window.



Once you have opened a Private window, you will see:


Safari - MacOS

To open a Private Window on a Mac, press the three-key combination of Command-Shift-N.

Otherwise, a window can be called up by selecting the File menu and clicking on New Private Window.



When you've opened a Private Window on a Mac, you'll see:

5.  Try a new browser, or a new device.

If you are still having difficulty after trying each of the above steps, try opening The Score using a different device - The Score can be accessed using another computer, tablet or smartphone.
OR
Try downloading and installing a different web browser and try logging in to The Spark. Here are some popular ones you can try:

Google Chrome

Microsoft Edge

Mozilla Firefox

Still having trouble?

If you continue having trouble, please visit https://www.weareamplitude.com/support and submit a support ticket, using the Client Care widget at the bottom of your screen.
Client Care representatives can be reached by email or chat (during available business hours).





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